We are an online company who searches for conscious items from all around the world.
Our craftsmen and products may come from different countries such as China, India, Singapore, Europe or US.
FAQs
About Us
Is buying from you safe?
Absolutely!
We make sure all of our products go through a quality inspection before shipping and we have policies to provide you with a prompt solution in case any issue might happen. We work to guarantee you’ll be satisfied and stay with us.
Our customers' happiness is our biggest achievement and the reason we work everyday :)
My Order
How can I cancel my order?
You can cancel your order until 24 hours after the payment is confirmed, this is the time it takes for us to prepare your package and send it to the transport company.
My order has already been shipped but I don’t want it anymore. What can I do?
You can refuse to receive the package upon delivery so it will be shipped back to us!
Once you refuse it, send us a message so we can provide you with the refund or reshipment of another item.
I accidentaly entered the wrong address. What can I do?
You can email us at amy@theninjabeauty.com and ask our Customer Happiness Personnel to change it for you right away .
We can only change your address within 24 hours after your purchase .
My discount code didn’t work. How can I correct this?
Some codes only work once per customer , so be sure you are not trying to use the same code twice.
If that’s not the case, you can contact us at amy@theninjabeauty.com and we will be glad to help you getting your discount!
I ordered more than one item. Will they arrive on the same package?
It will depend on the items you've purchased .
Our products are handcrafted by different craftsmen on different parts of the world. That means you may receive the items on different packages .
I received only one item of my order. When will the other/s arrive?
When your order is shipped , you will receive the tracking number on the email address provided within 2 days .
In case your items are being shipped on different packages , you will receive more than one tracking number ./p>
If you want more information on the status of your order , contact us at amy@theninjabeauty.com
Shipping
Do you ship to my country?
We ship most of our products worldwide . However , some specific items cannot be shipped to some countries because there’s no shipping solution from our craftsmen’s location .
We are working towards this and always improving our shipping methods! :)
How do I track my order?
It is very simple - You can track your order here.
Just use your email address and order number, or the tracking number we have sent in your email!
Product Quality
Where are the items made?
Our products are handcrafted in different parts of the world, including China, India , Europe and USA.
The item received is not the one I ordered. What’s the policy in this case?
In case you have received the wrong item for some reason , please send a photo of the item so we can arrange a replacement right away .
You can contact us at amy@theninjabeauty.com .
What can I do if my item broke or I received a damaged item?
Please contact us immediately at amy@theninjabeauty.com with a picture of the damaged item so we can solve the problem right away.
I don’t like the product I received. Is there any satisfaction guaranty?
We are a company that believes in sharing happiness and positivity with our customers.
So, if you are unhappy with your product for any reason, just let us know at amy@theninjabeauty.com and we’ll find the best solution for you .
Return and Refund
What is the return policy?
We’re bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition. 1. Please contact Customer Service by submitting a ticket on our site, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated. 2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing. 3. Drop off your package at the local post office. 4. Most returns are processed within 5 business days after we receive your package. We’ll issue the refund to your payment account in advance. Once your refund has been issued, you will receive a confirmation email. If your product is defective or doesn't work properly, let us know and we'll send you a replacement one. Please note that any orders that have already been packed or shipped cannot be cancelled. .
When will I receive my refund?
If you paid using a credit card, it can take up to 30 days for you to receive your credit, depending on your issuing bank.
Please contact us amy@theninjabeauty.com , it usually takes only 3-5 business days .
